While we are always happy to assist with your enquiry, often you can obtain answers quicker by using the specific product support pathways below.


Promethean Premium Support
0800 444 295 (10.30am – 5.00pm business days)
To access this service you will need your organisation’s ActivCare number.
If you can’t find this, please contact us.

Promethean Support Help Library

Search articles, documents and video for all hardware and software support.

Promethean Software and Driver Updates
Stay updated with the latest Inspire software and drivers and learn how to solve any issues.


Help and Support for your CleverTouch Screen
Knowledge Base, Downloads and Drivers, FAQ's and Video Tutorials.


For all other support enquiries, please check our FAQ's or complete the Support Enquiry Form at the right.

Support Enquiry

Please check our FAQ page to see if your problem can be resolved there, or fill out the form below and we will get back to you as soon as possible.
  • Please describe your problem as fully as possible so we can best assist you.